Tax charges are determined by the destination province or territory to which your order is being shipped. During checkout, after entering your delivery address, any applicable taxes will be displayed..
You will notice charges related to your Usavitamins.ca order immediately upon placing it.
Order cancellation is a time-sensitive action and is not always possible once an order has been placed. Please reach out to our Customer Care team (link) as soon as possible. If cancellation is not possible at time of contact, our Customer Care Team can help facilitate a return upon delivery (for eligible items, please see our returns policy).
We’ll send you an email to confirm your order, and another one when your order is ready to ship out! Typically, orders from Usavitamins.ca are delivered within 2-5 days after being placed, depending on the shipping destination. Please note that fulfillment and delivery times may vary, especially during large sales events and Canadian holidays
At Usavitamins.ca, most orders are typically delivered within 2-5 days, subject to stock availability, warehouse location, and shipping destination.
For updates on your order status, kindly refer to the Order History section within your Usavitamins.ca account.
We accept most major Credit and Debit cards issued in Canada and the USA as well as Paypal.
We ship to most locations in Canada.
However, specific shipping destinations may vary depending on factors such as shipping regulations and carrier services. To confirm if we ship to your location, please reach out to our customer service team or check our shipping information page on our website.
Once tracking information is assigned to your order, we’ll send it to you via email. Please note that there may be a delay of 12-24 hours before the carrier posts initial tracking updates. Additionally, there can be several days between delivery scans, and expected delivery dates are subject to change at the carrier level.
The majority of orders from Usavitamins.ca are typically delivered within 2-7 days, varying based on the shipping destination.
Our Customer Care team is here to assist you with any support requests, especially regarding damaged deliveries. Please don’t hesitate to reach out to our Customer Care team for assistance. To help us locate your records quickly, please have your order ID ready. You can find this in your order confirmation emails or by logging into your online account and checking your Order History.
To reach Usavitamins.ca Customer Care team and initiate a trace for your order, please use the contact information provided on the Usavitamins.ca website. Ensure to have your order ID readily available, which you can find in your order confirmation emails or by accessing your online account’s Order History. By providing this information, the Customer Care team can efficiently locate your records and assist you further.
We provide free shipping to the majority of Canadian addresses.
Once your order is prepared for shipment, we’ll send you a shipment confirmation email. This email will include all relevant shipment details, such as your tracking number and a link to track your package(s). Alternatively, you can access your tracking information anytime by logging into your Usavitamins.ca account and navigating to the “Order History” section.
Once your order is ready for shipment, we’ll send you a shipment confirmation email. This email will contain all pertinent shipment details, including your tracking number and a link to track your package(s). Additionally, you can conveniently access your tracking information at any time by logging into your Usavitamins.ca account and visiting the “Order History” section.
Usavitamins.ca order do not require a signature upon delivery.
We accept returns for most products in their original condition (unopened, unused) within 30 days from the date of purchase. However, opened or used products, as well as items marked as non-refundable or final sale, are not eligible for return according to our guidelines
To initiate your return, please reach out to our Customer Care team. Please have your order ID ready, which you can find in your order confirmation emails or by accessing your online account Order History. This will help us locate your records promptly..
“After receiving your return, our Usavitamins.ca returns team will inspect the item(s) to ensure they are in their original and resalable condition before approving and processing a refund. If items are found not to be in their original and resalable condition, restocking fees may apply, resulting in deductions from your refund or issuance of a partial refund. You will be notified via email by our Returns team regarding the status of your return.
